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Rules
of the House
(Policy Statements)
Chocolates,
Breads and other Perishable Items
Chocolates
do melt. Fresh breads do mold.
We want to do everything we can to assure that your chocolates,
breads and other perishables are not destroyed en route
to you!
During warm weather, please choose Expedited Shipping!
During the hottest summer months, we may need to discontinue
shipping perishables for a time.
No
matter what season or time of year, LoCarbDiner.com will not
be responsible for perishable items sent
by regular UPS Ground or USPS Priority Mail.
What
you can do to help:
-
Please
choose a faster method for shipping when your order includes
chocolates, breads or other perishable items. We recommend
3 Day Select, 2nd Day, or
Next Day. (Ground shipping may still be OK for many destinations
in Maryland, Virginia, District of Columbia, West Virginia,
New Jersey, Delaware, and Pennsylvania.) Refer to the map
(below) for shipping times to your address.
-
If you are
placing a large order, consider splitting your order into
two orders – one with the perishables and the faster shipping
method, and the other with the non-perishables for ground
shipping.
-
Choose a
shipping address where the package will not sit in the heat
while waiting for you to retrieve it.
-
Place your
order for perishables early in the week to reduce the chance
of your package sitting in a shipping warehouse over the
weekend. (We will usually hold your order until Monday anyway
– see below.)
-
Check your
email and voice mail regularly after you place the order
in case we are trying to get in touch with you.
-
When you
receive the email notice that your package has been shipped,
monitor your package's tracking number via the Internet
to determine what day your package will arrive. (Check your
spam folder! The email notice is sent from "UPS Quantum
View." )
What
we can do:
- From April 15th through
October 15th, we will enclose a frozen gel pack with all
orders of perishable items being shipped to warm climates.
The pack is not designed to keep your order frozen. It just
helps it to remain cool. The pack WILL NOT be frozen or
cold when you receive your order.
- Our gel pack will last
approximately 2 days, depending on the temperature.
- If we receive your order
on Tuesday-Sunday (depending on your zipcode), your order
will not be shipped until the following week so that your
perishables will not sit in a warm shipping warehouse over
the weekend. We ship according to the generic schedule below.
Please check your shipping times by using the tools provided
to determine if your shipping times differ from those below.
- We can ship your items
in Special Summer Packaging for an additional fee.
What we cannot do:
-
We cannot cover
the costs of a faster shipping method for you.
- We cannot cover the costs
of bank or wire fees if you are submitting a payment to our
account.
-
We cannot
offer refunds or replacements for melted or spoiled products.
- We cannot accept returns
on perishables of any kind. Reselling them is not permitted
by law.
-
We cannot
offer refunds for products that you do not like. Please
make your selections carefully.
-
We cannot
make claims to UPS for melted or spoiled or delayed items
unless you have paid for expedited shipping.
- We cannot contact you if
you order perishables and choose ground shipping.
ORDERING
OPTIONS
We prefer that our
customers order through our web site, www.LoCarbDiner.com.
Our credit card processing system uses state-of-the-art "Secure
Socket Layer" (SSL) technology, plus a 3-way encryption scheme
to ensure the security of your credit transactions.
Due to short-staffing, we are
no longer able to take telephone orders unless you are disabled
or do not have a computer. Calling and requesting that we take
an order for you may delay your order for more than 72 hours.
Thank you for your understanding in this matter.
FINAL CHECKOUT
WE
STRONGLY SUGGEST THAT YOU DOUBLE CHECK THE ITEMS IN YOUR SHOPPING
CART CAREFULLY BEFORE FINAL CONFIRMATION TO MAKE SURE THAT THE
ITEMS THAT YOU HAVE CHOSEN ARE WHAT YOU REALLY WANTED TO PURCHASE.
WE CANNOT BE RESPONSIBLE FOR INCORRECT CHOICES MADE AT
CHECKOUT.
APO/FPO
BOXES/CANADA
We no longer ship to APO/FPO Boxes or to Canada.
SHIPPING
OPTIONS and RATES
We ship by UPS. Orders received on Saturday, Sunday, or a holiday,
however, are shipped on the next business day. PLEASE
NOTE: The day of shipping does not count in the Estimated
Shipping Time.
We reserve the right to
ship via the carrier service of our choice. If a specific carrier
is requested please let us know. There may be an additional
fee if special arrangements need to be made that are not within
our regular shipping methods.
PLEASE NOTE: UPS does not deliver
to P.O. Boxes. If you choose UPS shipping, you must include
a valid street address with your order. We will gladly ship
to your place of business. Sorry, we no longer ship to APO/FPO
Boxes.
UPS normally does not deliver on Saturday, Sunday,
or holidays. However, Saturday delivery is available for an
additional charge.
|
SHIPPING
RATES |
|
Order
Total |
UPS
Ground
|
UPS
3-Day Select |
UPS
2nd Day |
UPS
Next Day |
Puerto Rico,
Alaska & Hawaii** |
|
$ 0 - $24.99
|
$ 9.85
UP TO
15# |
$42.85
UP TO
15# |
$62.85
UP TO
15# |
$92.85
UP TO
15# |
**Actual
Shipping Chgs.
|
|
$ 25.00
- $49.99
|
$ 10.85
UP TO
15# |
$43.85
UP TO
15# |
$63.85
UP TO
15# |
$93.85
UP TO
15# |
**Actual
Shipping Chgs.
|
|
$50 - $149.99
|
$13.85
UP TO 15# |
$46.85
UP TO 15# |
$66.85
UP TO 15# |
$96.85
UP TO 15# |
**Actual
Shipping Chgs. |
|
$150 -
$199.99 |
$15.85
UP TO 15# |
$48.85
UP TO 15# |
$68.85
UP TO 15# |
$98.95
UP TO 15# |
**Actual
Shipping Chgs. |
|
$200 -
$249.99 |
$17.85
UP TO 15# |
$50.85
UP TO 15# |
$70.85
UP TO 15# |
$100.85
UP TO 15# |
**Actual
Shipping Chgs. |
|
$250 -
$299.99 |
$19.85
UP TO 15# |
$52.85
UP TO 15# |
$72.85
UP TO 15# |
$102.85
UP TO 15# |
**Actual
Shipping Chgs. |
|
$300 -
$349.99 |
$21.85
UP TO 15# |
$54.85
UP TO 15# |
$74.85
UP TO 15# |
$104.85
UP TO 15# |
**Actual
Shipping Chgs. |
|
$350 -
$399.99 |
$23.85
UP TO 15# |
$56.85
UP TO 15# |
$76.85
UP TO 15# |
$65.85
UP TO 15# |
**Actual
Shipping Chgs. |
|
$400 -
$449.99 |
$25.85
UP TO 15# |
$58.85
UP TO 15# |
$78.85
UP TO 15# |
$67.85
UP TO 15# |
**Actual
Shipping Chgs. |
SURCHARGES
Due
to ever rising transportation costs, we have found it necessary
to charge surcharges for our heavier products when they must
travel more than 1 shipping zone from our warehouse in Maryland.
Many web businesses have found it necessary to institute these
charges in order to stay in business. If the correct surcharges
are not chosen, your credit card will be charged the surcharge
plus a small transaction fee to cover our costs.
| East
Coast Area |
MidWest |
Mountain
State |
SouthWest |
West
Coast |
| Maryland,
District of Columbia, Pennsylvania, New York, New Jersey,
Connecticut, Massachusetts, Vermont, Rhode Island, New
Hampshire, Maine, Arkansas, Louisiana, Mississippi, Alabama,
Georgia, South Carolina, North Carolina, Virginia, West
Virginia, Kentucky and Tennessee |
Great
Lakes States and Plains States, including: Minnesota,
Wisconsin, Michigan, Indiana, Ohio, Illinois, Missouri,
Kansas, Nebraska, South Dakota and North Dakota |
Montana,
Wyoming, Colorado, Utah, Nevada, Idaho |
Texas,
New Mexico, Arizona, Oklahoma |
California,
Oregon, Washington |
HEAVY SHIPMENTS
Our shipping rates are for
up to 15#. If your package weighs more than 15# we will charge
the overage to your credit card. You will receive an email
advising you of the additional charge to your card. Please
see our policies page www.locarbdiner.com/policies.
html for more information.
SHIPPING
OF SALE ITEMS
If the cost to ship your Sale Items exceeds the amount that
you have paid, we will contact you about the extra shipping
charges. We are sorry that we are unable to absorb the additional
shipping charges for Sale Items.
CANCELLATION
FEES
A
cancellation fee will apply if you place your order and cancel
it simply because you do not want to pay for shipping charges.
Shipping charges are based on total amount of your order,
are clearly available to you before checkout, and are NON-NEGOTIABLE!
Shipping fees are based on weight, type of service and zipcode
and are standard for e-commerce sites. Pressing the SUBMIT
button constitutes acceptance of all charges and fees and
constitutes a good faith contract between you and the LoCarbDiner.com.
Cancellations of this type are considered fraudulent and will
be treated as such. Notes
at the bottom of orders asking for cancellation after submission
will be ignored. You must contact LoCarbDiner.com within 24
hours of order confirmation. It is the customer's responsibility
to review all charges before placing an order. Should we choose
to cancel your order, a fee of $5.00 will be charged on all
cancellations of this type. All cancellation requests must
be submitted in writing to information@locarbdiner.com. There
will be no exceptions to this fee.
RETURN POLICY
Before returning a
product the customer must first obtain a Return Merchandise
Authorization number (R.M.A.#) issued by calling 301-593-1602
between the hours of 9:00am to 5:00pm EST Monday through Friday,
holidays excluded.
All returns must display the R.M.A.# on the outside of the
returned package. All returns must include the actual product
in resalable condition. All packages must be sent back Return
Receipt through the U.S. postal system or signature required
through a recognized carrier (i.e. FedEx, UPS, DHL, etc.)
within TEN (10) DAYS of the issuance of an RMA#. LoCarbDiner.com
is not responsible, and will not issue a credit for any returned
package lost in shipping and/or not received with 10 calendar
days of the issued RMA#. The customer is responsible for all
shipping costs in returning the product. It is your responsibility
to package the product well to avoid damage during shipping!
Any item returned without an R.M.A.# will be refused and returned
at the customer’s expense.
The refund on an authorized return will be issued within 5
business days of receipt of the authorized returned product,
less transaction fee of $2.00. No refund will be issued, regardless
of receipt, on any unauthorized return.
INTERNATIONAL
SHIPPING
Sorry, we no longer accept International, FPO/APO or Canadian
orders.
**SHIPPING
TO PUERTO RICO, HAWAII, and ALASKA
UPS shipping rates outside of
the contiguous United States are exorbitant. Therefore, we
will only ship orders to Puerto Rico, Hawaii and Alaska via
USPS Priority Mail. We estimate your shipping charges and
will send you an email advising you of the charges. Due to
the amount of involvement that the Post Office requires from
our customers who need to file claims for lost or damaged
packages, we no longer file claims with the USPS. We will
insure your packages and will provide you with the information
that you will need to file your claim. The Post Office will
ask you to wait thirty (30) days before filing your claim
with them.
ESTIMATED
SHIPPING TIMES from SILVER SPRING, MD (20901):
Please
go to: http://wwwapps.ups.com/calTimeCost?loc=en_US
to check estimated shipping times from Silver Spring, MD.
Be sure to use our zip code as the origin zip code. The map
below can be used for estimated ground transit times from
Silver Spring, MD.
This
map is a general representation of UPS Ground transit
times. For service availability and to calculate the delivery
time for a package shipped between a specific origin and
destination worldwide, Calculate
Time & Cost. |
PERISHABLES
SHIPPING SCHEDULE |
All
shipments containing perishables are shipped according
to a schedule for delivery to customers by the end of
the week, excluding some West Coast locations such as
California, Oregon and Washington State (see listing of
states in the 5-Day Shipping Schedule. The table below
is a rough guide to help you to determine when your package
will be received. Please check this schedule before contacting
us about your order. Perishables are generally not shipped
on Fridays. Please note that orders received after close
of business on Monday may be held over until the following
week. This schedule may vary based on actual shipping
times to your zip code. Five-day destinations (west coast)
ship Monday-Friday depending on when the order is placed.
If you must contact us concerning your order, please email
us with your order confirmation attached. This will help
us to quickly determine when your package will be shipped.
Not all locations fall under these shipping schedules.
Please check your specific zip code for shipping times
that may vary from the schedule below and advise us of
any changes to the schedule that must be made to ship
your package to you. |
|
MONDAY-FRIDAY
5-Day |
|
TUESDAY
3-Day
|
WEDNESDAY
2-Day |
THURSDAY
1-Day |
|
Western
North Dakota, Montana, Idaho, Utah, New Mexico, Texas
(please check your individual zipcodes!), Utah, Nevada,
NW Arizona, Northern California, Oregon, Washington State |
Western
Minnesota, Eastern North Dakota, Nebraska, Central and
Western Kansas, Oklahoma, Texas (please check your individual
zipcodes!), Arizona, Southern California, Western Colorado,
Wyoming |
Northern
Maine, Southern Georgia, Florida, Alabama, Mississippi,
Louisiana, Arkansas, NE Texas, Missouri, Illinois, Iowa,
Wisconsin, Minnesota, Eastern Kansas, Eastern Colorado,
SE Wyoming |
Maine,
New Hampshire, Vermont, Massachusetts, Rhode Island, New
York State, Connecticut, Western Pennsylvania, West Virginia,
North Carolina, South Carolina, Georgia, Ohio, Illinois,
Michigan, Indiana, Kentucky, Tennessee |
District
of Columbia, Maryland, Northern Virginia, Delaware, Eastern
West Virginia, Eastern Pennsylvania, New Jersey, New York
City |
You will receive an email with your tracking
number. Use this number and the Internet link provided in the e-mail to track
your order. PLEASE CHECK YOUR EMAIL FOR RECEIPT OF YOUR TRACKING NUMBER BEFORE
CONTACTING US. PLEASE DO NOT CALL! You will get a quick response to your email.
Calls are usually not returned before 72 hours due to lack of staff. Calling
instead of emailing will delay a response to any issues that you need us to
address for you. Please respond to us with a copy of your confirmation email
in the body of your message so that we can respond quickly and efficiently to
your question.
If you are not home when your
package arrives, UPS may or may not leave your package at the door. Please contact
your local UPS or UPS Office advance to make sure that they will leave your
package without a signature. It is your responsibility to make sure that your
package can be left at your shipping address. We are
not responsible for a carrier's inability to deliver a package to you.
IF YOU LIVE IN
A RURAL AREA . . .
If live in a rural area
and UPS does not ship regularly to your community, please indicate this in the
COMMENTS section of your order, or call us to advise us of the best shipper
to use. Additional shipping fees may apply if a different shipper is useD. It
is up to you to give us all of the information that is needed to successfully
get your package to you. If the shipper advises you to call us, please do so.
We cannot act on an issue that we know nothing about.
Please be very careful when you
type in the shipping information. If a package is rerouted due to an incorrect
address information provided by you, we may need to pass any fees associated
with any address corrections on to you.
COD is not available. All orders
must be pre-paid in full before they will be delivered.
SALES TAX
For all orders with a shipping or delivery address in Maryland, a 6% sales tax
is automatically charged on books and non-food items.
PAYMENT METHODS
We accept Visa, MasterCard, American
Express, Discover, and Money Orders. We no longer accept PayPal. However, your
purchase is fully protected with our encryption software (look for the LOCK
icon in the lower right hand corner of the page when you enter your credit card
information.) We can accept your check through our secure E-Check System.
You may wish to set up an account with this alternative service that transfers
money between bank accounts. The service is FREE and they will give you $25
up front just for trying it, but it will take about a week to get it set up
before you can use it the first time.
SPECIAL
ORDERS
We are happy to order an item for
you that we no longer carry, but is still available from our distributor(s).
All Special Orders must be PREPAID and may involve additional shipping charges.
OUT-OF-STOCK
ITEMS
As hard as we try to keep all brands
and flavors in stock, we will occasionally run out of an item just before you
order it. We will try to reach you by email or telephone to discuss options
with you. If we expect to receive the item back in stock within a few days,
we will ask if you would like to wait. We will also suggest substitutions. Finally,
you may choose to have a credit or a refund. If we cannot reach you within two
days, we will go ahead and send the rest of your order, and refunDd your account
for the missing items.
CHOCOLATES [Summer
Months]
If
you live more than two shipping days away from 20901, we require that you choose
Overnight Shipping to ensure that your chocolates do not melt. Please go to:
http://wwwapps.ups.com/calTimeCost?loc=en_US
and enter our zip code (20901) in the zip code box and your zip code in the
next zip code box. This will indicate when your package will arrive at your
address. During summer months, we include ice packs to keep your order fresh.
Please refer to Perishables Shipping Suggestions at the top of this page.
If you live more than
one shipping day away from 20901, PLEASE
choose Overnight Shipping to ensure that your chocolate does not melt.
If
you choose ground shipping and live more than one shipping day from 20901, we
cannot be responsible for melting. If your chocolates "bloom" or melt put them
in the refrigerator
BREADS
Please note that breads ship on Mondays,
Tuesdays and Wednesdays. If your order is received by us after 8 am EST on Tuesday,
your order may not be shipped until the following week. This shipping schedule
ensures that your breads arrive fresh by the end of the week (depending on your
zip code). Please refrigerate or freeze immediately as the breads contain no
preservatives. Rewrapping in a suitable freezer wrap is strongly recommended.
LARGE
BREAD ORDERS—If you want to order a large quantity of breads,
please place your order by Tuesday of the week before you need your order. We
will do our best to get the order for you. Please note that all large bread
orders must be OK'd by us before you place your order. This is to ensure that
your choice is currently available. Your order will ship when the items arrive
at our warehouse.
If you live more than one shipping day away from 20901, we suggest that you
choose Expedited Shipping to ensure that your breads stay fresh while out on
delivery. Please go to: http://wwwapps.ups.com/calTimeCost?loc=en_US
and enter our zip code (20901) in the 1st zip code box and your zip code
in the next zip code box. This will indicate when your package will arrive at
your address. During summer months, we include gel packs to keep your order
fresh. These packs help to keep your order cool. It will not keep it frozen.
We do not ship with dry ice. Please refer to Perishables Shipping Suggestions
at the top of this page.
SHIPPING RESTRICTIONS:
Breads, muffins, chocolates and perishables are only shipped within the contiguous
United States. We cannot ship to FPO/APO Boxes, Alaska, Hawaii or Puerto Rico.
We strongly recommend
that you use expedited shipping during the summer months for all perishables:
(Protein bars and chocolates or products containing chocolate (including products
containing meltable ingredients), breads, bagels, onion pockets, hamburger and
hot dog buns. During the summer months we cannot be responsible for spoilage
if your perishables are shipped via ground shipping. We also are unable to guarantee
any ground shipments no matter the time of the year as temperatures vary across
the country.
We believe
that our breads are the best tasting breads available.
Therefore there are no refunds if you simply did not like the product.
LEFT
BEHINDS (Items Left Out of Your Order)
If we inadvertantly leave an item
out of your order, we will either refund the item or we will ship it to you
with your next order. Due to rising shipping costs we are unable to ship items
that are left out of orders.
RETURNS/REFUNDS/EXCHANGES
We do not offer Returns/Refunds/Exchanges
for problems caused by the package carrier. We use confirmation numbers to track
and confirm the receipt of all packages. If we are able to confirm a package
has been delivered using these tracking numbers, we will not be held responsible
for missing packages, especially if you have requested that the signature be
waived for your shipment.
Perishables (breads, muffins, brownies and other
baked goods) are not returnable as they cannot be resold after they leave our
facility.
If you need to return an item, please
email us within 14 days of the receipt of your order to discuss the problem
first. If an item was damaged in shipping due to our packaging or the shipper's
handling, we want to know about this! If you are simply disappointed or dissatisfied
with a product, we may accept the return but you will be responsible
for the return postage. We cannot refund your purchase price for opened products,
perishables (nutrition bars, breads or chocolates), or for products damaged
by heat when the shipping/delivery time exceeded one day. Once the returned
product has been received and verified back at our store, we will refund your
original cost (minus your original shipping fee). Purchases older than 30 days
are not returnable.
Returns must be in re-saleable condition, must have
an expiration date at least 90 days in the future,
and are subject to a 15% restocking fee.
Please contact us first if you
believe that you are due a refund or credit. Any fees associated with charge
backs will be charged back to you if we are either unaware or are not given
the opportunity to satisfy you.
QUESTIONS?
Please e-mail us at information@locarbdiner.com.
We will get back to you shortly, usually the same day.
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